Making sense of social media ROI

Social media ROI maybe is one of the most discussed topics around social media professionals nowadays.

Regretfully, there is a lot of misunderstanding about the concept. For that reason, I decided to let you know the basics of social media ROI, considering the strategy of the organisation willing to develop a social media presence, how it links to marketing and communication and, most importantly, the financial outcomes.

So, if you are into social media and are interested in knowing what is social media ROI, how it fits into the strategy and objectives of your company, and want to understand how it should be calculated, then this short guide is your starting point.

 Francisco Marco-Serrano